Privacy Policy
Preamble
Services Pro-Électrique is subject to the Act respecting the protection of personal information in the private sector.
Services Pro-Électrique recognizes the importance of respecting privacy and is committed to limiting the collection of personal information to what is necessary in the course of its activities. This policy is intended to inform you of the practices implemented to protect the personal information you entrust to Services Pro-Électrique, whether through the website, a quote request form, a telephone communication, an email or any other means.
1. General Principles
In the course of its activities, and with your consent where required, Services Pro-Électrique may collect personal information in order to use it for the purposes described in section 6.
The purpose of this policy is to clearly explain how Services Pro-Électrique collects, uses, retains and protects your personal information, particularly when you request a quote, contact the company, request emergency service, submit an application or use the website.
This policy applies to all activities of Services Pro-Électrique, including its website, online forms, communications with clients, suppliers, partners, job applicants and any other person who communicates with the company.
2. Definition
Personal information means any information that concerns a natural person and allows that person to be identified, directly or indirectly. Regardless of the nature of its medium or its form of accessibility, whether written, graphic, audio, visual or computerized, all personal data is covered by this policy.
However, this does not include the professional contact information of a person in the performance of their duties, nor anonymized data used for legitimate and serious purposes.
3. Consent
Your consent to the collection, use or disclosure of your personal information must be given in a clear, free and informed manner. It will be valid for the purposes mentioned in this policy as well as for the specific purposes mentioned at the time of collection, where applicable.
Consent will be valid for the period necessary to achieve the objectives specified at the time of collection or the purposes specified in section 6 of this policy. Your consent may be withdrawn at any time, subject to applicable legal or contractual obligations, as indicated in section 8.3.
4. Personal Information That Services Pro-Électrique May Collect About You
Services Pro-Électrique may collect, hold, use and disclose different types of personal information about you, including:
- Identity data: first name, last name, company name, title or position, where applicable;
- Contact data: mailing address, email address, telephone number and other contact information necessary to communicate with you;
- Data relating to service or quote requests: type of project, worksite address, business sector, description of needs, photos or documents submitted, urgency of the request, availability and any other information necessary to assess or carry out a mandate;
- Service-related data: details about services requested or obtained from Services Pro-Électrique, communication history, project follow-ups, estimates, billing and information related to the performance of the work;
- Payment and billing data: information necessary to prepare an invoice, process a payment or carry out administrative follow-up for a file. Services Pro-Électrique does not necessarily collect all payment data directly through its website;
- Technical data: IP address, login data, browser type and version, operating system, device type, pages viewed and other technologies used to access the website;
- Usage data: information about how you use the website, pages viewed, actions performed and interactions with forms;
- Marketing and communication data: communication preferences, information requests, responses to communications, exchanges by email, telephone or web form;
- Data relating to job applicants: résumé, cover letter, contact information, professional experience, training, certifications, permits, references and any other information submitted as part of an application.
5. How Services Pro-Électrique Collects Your Personal Information
Services Pro-Électrique collects personal information in different ways.
5.1. Information You Provide to Us
The collection of personal information occurs mainly when you voluntarily communicate with Services Pro-Électrique, including when you:
- fill out a contact or quote request form;
- communicate with the company by telephone or email;
- request emergency service;
- submit information relating to an electrical project;
- send an application for employment;
- communicate with the company through digital platforms or social media.
5.2. Automated Technologies or Interactions
When you interact with the Services Pro-Électrique website, technical data about your equipment, actions and browsing habits may be collected, with your consent where required, through connection cookies, also known as cookies, and other similar technologies.
Cookies are files stored on your computer, phone or other device. They are used, among other things, to improve the operation of the website, analyze its use, measure page performance and, where applicable, provide more relevant content or advertising.
If cookies are disabled, certain features of the website may not function properly.
The Services Pro-Électrique website may contain hyperlinks to other websites. Information exchanged on these sites is not subject to this privacy policy. Services Pro-Électrique is not responsible for the privacy practices of these external sites.
5.3. Information From Third Parties
Services Pro-Électrique may receive certain information about you from third parties, including:
- web analytics providers, such as Google Analytics;
- advertising platforms, such as Google Ads, Facebook, Instagram or other digital platforms;
- technology service providers used for hosting, security, forms, emails or website management;
- publicly available information about you, where relevant in the context of a business relationship, service request or application.
6. Purposes for Collecting Personal Information
The personal information you provide to Services Pro-Électrique may be used for the following purposes:
- to respond to an information, quote or service request;
- to assess your needs regarding electrical services;
- to schedule a meeting, estimate, intervention or emergency service;
- to prepare a quote, invoice or any other administrative document related to a request or mandate;
- to communicate with you by telephone, email or any other reasonable means regarding your request, your file or a service offered;
- to perform, coordinate and follow up on the work or services requested;
- to provide customer service and after-service follow-up;
- to manage relationships with clients, suppliers, partners and subcontractors;
- to receive and analyze an application submitted as part of a job search;
- to improve the website, services, communications and user experience;
- to measure the effectiveness of advertising campaigns and digital communications;
- to provide, where permitted, relevant content or advertising on external platforms;
- to comply with applicable legal, tax, accounting, contractual or regulatory obligations;
- to prevent fraud, abuse, security incidents or unauthorized use of the website or services.
7. Use, Retention and Disclosure of Your Personal Information
7.1. Use of Your Personal Information
Your personal information will only be used for the purposes for which it was collected, as specified in section 6, or for any other compatible purpose authorized by law.
Services Pro-Électrique does not sell your personal information.
7.2. Retention of Your Personal Information
Your personal information will be kept confidential for as long as necessary to achieve the purposes for which it was collected, including to satisfy any legal, tax, accounting, contractual or administrative requirement.
Your personal information may be retained physically on the premises of Services Pro-Électrique, digitally on the company’s computer equipment, or digitally in cloud-based systems used by the company or its service providers.
Services Pro-Électrique protects your personal information through reasonable security measures, whether physical, organizational or technological. Access to personal information is limited to authorized persons who need it in the performance of their duties.
7.3. Disclosure of Your Personal Information
Services Pro-Électrique may disclose your personal information to third parties in the following cases:
- to service providers who assist the company in its activities, including web hosting, site management, forms, emails, analytics tools, accounting services, management systems, digital advertising or technology support;
- to suppliers, partners or subcontractors when necessary to assess, coordinate or perform a requested service;
- to government authorities, regulatory bodies, courts or other third parties when required or permitted by law;
- in all cases where, under the Act respecting the protection of personal information in the private sector, the disclosure of personal information is possible without prior authorization.
Services Pro-Électrique ensures, within reasonable limits, that third parties who process personal information on its behalf comply with appropriate confidentiality and security obligations.
7.4. Accessibility by Personnel
Services Pro-Électrique limits access to personal information to authorized persons who must access it as part of their duties. Access levels may vary depending on the role, responsibilities and operational needs.
- Very high level: persons responsible for general administration, file management, billing or compliance;
- High level: persons who need to access certain information to process a request, plan an intervention or provide customer follow-up;
- Basic level: persons who have access only to the information strictly necessary to perform a specific task.
8. Your Legal Rights
8.1. Right of Access to Your Personal Information
Subject to the conditions and exemptions provided by law, you may request access to the personal information that Services Pro-Électrique holds about you. Upon request, Services Pro-Électrique will inform you of the personal information held and how it is used, and will allow you to consult it where required by law.
8.2. Right to Correct or Delete Personal Information
You may request the correction of personal information that Services Pro-Électrique holds about you when such information is inaccurate, incomplete, ambiguous, outdated or not justified by the purposes for which it was collected.
You may also request the deletion of personal information when its retention is no longer necessary or when it has been collected, used or disclosed in a manner that does not comply with the law, subject to applicable legal or contractual obligations.
8.3. Right to Withdraw Consent
When Services Pro-Électrique relies on your consent to process your personal information, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.
If you withdraw your consent, Services Pro-Électrique may not be able to provide certain services, respond to certain requests or provide certain follow-ups.
9. Requests and Complaints
Any request for access, correction or deletion, or any complaint regarding the implementation of this policy, must be made in writing and may be accompanied by proof of identity where necessary.
Please refer to section 11 to obtain the contact information of the person responsible for the protection of personal information.
Upon receipt of a request or complaint, Services Pro-Électrique will endeavour to respond within 30 days, subject to any additional time limits permitted by law when the request is complex or requires further verification.
10. Cookies, Analytics Tools and Advertising
The Services Pro-Électrique website may use cookies, tracking pixels or similar tools to ensure the proper functioning of the site, analyze its use, measure the performance of digital communications and improve the user experience.
These tools may include services such as Google Analytics, Google Ads, Meta/Facebook or other similar platforms. The data collected may include technical information, browsing data, pages viewed, interactions with the site and certain digital identifiers.
Where required by law, your consent will be requested before non-essential cookies are used. You may also configure your browser to refuse certain cookies or delete those already stored.
11. Notification of Changes to the Privacy Policy
Services Pro-Électrique may modify this privacy policy from time to time to reflect changes to its practices, services, website or applicable legal requirements.
Please consult this section of the website regularly to stay informed of any changes to the privacy policy.
12. Contact Information and Additional Information
For any question or comment regarding how Services Pro-Électrique processes your personal information, this privacy policy, or to exercise any of your rights, you may contact the person responsible for the protection of personal information:
Services Pro-Électrique
By email:
info@pro-electrique.com
By telephone:
(450) 522-1009
By mail:
1008 rue Marcoux Local 104
Granby, Quebec J2J 2M8
13. Declaration
After reading this privacy policy and, where applicable, confirming their acceptance of it, any person concerned by the collection of personal information about them declares that they understand they may refuse to allow Services Pro-Électrique to collect certain personal information, subject to the consequences that such refusal may have on the provision of the requested services.
This person also confirms:
- that they agree that Services Pro-Électrique may collect, use and retain personal information about them in order to achieve the purposes described in section 6 of this policy;
- that they agree that certain information about them may be transmitted to third parties, suppliers, partners or subcontractors of Services Pro-Électrique, only when necessary to achieve the purposes described in section 6 of this policy;
- that they understand that this consent may be revoked, subject to applicable legal, contractual or administrative obligations.